Privacy Policy.

Who we are

The Reality Lens is a Customer Experience and business operations consultancy serving clients across the UK and Ireland. Our website is therealitylens.com. You can contact us at clarity@therealitylens.com.

What data we collect

We collect personal data in the following ways:

• Contact form: When you submit our contact or discovery form, we collect your name, email address, business name and the details you provide. This is processed through Formspree on our behalf.
• Website usage: Our site uses Google Fonts, which loads typefaces from Google's servers. This may result in your IP address being transmitted to Google. We do not use this data for tracking or advertising purposes.
• Cookies: We use a single essential cookie to remember that you have accepted this privacy notice. We do not use advertising, tracking or analytics cookies.

How we use your data

We use the information you submit via our contact form solely to respond to your enquiry and, where relevant, to begin a consultancy engagement. We do not use your data for marketing without your explicit consent. We do not sell, rent or share your personal data with third parties except where required to deliver our services.

Legal basis for processing

We process your data on the basis of legitimate interest — specifically, to respond to enquiries and fulfil consultancy engagements. Where you have provided explicit consent (for example, by submitting a form), we process your data on that basis.

Data retention

We retain contact and enquiry data for a period of up to 24 months from the date of last contact, after which it is securely deleted. You may request deletion at any time by contacting us.

Your rights

Under UK GDPR and, where applicable, Irish data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Lodge a complaint with the Information Commissioner's Office (ICO) in the UK at ico.org.uk, or the Data Protection Commission (DPC) in Ireland at dataprotection.ie

To exercise any of these rights, please contact us at clarity@therealitylens.com.

Third-party services

We use the following third-party services to operate this website:

• Netlify — website hosting. Their privacy policy is available at netlify.com.
• Formspree — contact form processing. Their privacy policy is available at formspree.io.
• Google Fonts — typeface loading. Their privacy policy is available at policies.google.com.

Cookies

This website uses one cookie: a preference cookie that records your acceptance of this privacy notice. It does not track your behaviour, location or device. No third-party advertising or analytics cookies are set.

Changes to this policy

We may update this policy from time to time. The date at the top of this page will always reflect the most recent version. We encourage you to review it periodically.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at clarity@therealitylens.com.